At Believe & Surrender Handcrafted Jewellery, we adhere to Australian consumer protection laws and strive to provide a fair and transparent cancellation policy for our valued customers.

Right to Cancel:

• Under Australian Consumer Law, you have the right to cancel your order within a reasonable time frame if you have simply changed your mind.
• You may also cancel your order if the product is faulty, not as described, or does not meet the consumer guarantees outlined in Australian Consumer Law.

Cancellation Procedure:

• To cancel your order, please contact us as soon as possible with your order details and reason for cancellation.
• We will assess your request and guide you through the cancellation process.
• If your order has already been dispatched, we may be unable to cancel it. In such cases, please refer to our Returns Policy for information on returning the item(s) once received.

Refunds:

• If your cancellation request is approved and the conditions for cancellation are met, we will provide a full refund of the purchase price.
• Refunds will be issued to the original payment method within a reasonable time frame, in accordance with Australian Consumer Law.

Exceptions:

• Please note that certain items, such as custom-made or personalised jewellery, may not be eligible for cancellation or refund unless they are faulty or not as described.

Changes to Orders:

• We understand that you may need to make changes to your order after it has been placed. Please contact us as soon as possible if you require any modifications, and we will do our best to accommodate your request.

By placing an order with us, you agree to comply with the terms of our cancellation policy as outlined above.

If you have any questions or concerns regarding your order or cancellation, please don’t hesitate contact to us.

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